4770 - Desktop Support Engineer - Plano, TX (Fully Onsite)

Company: Innova
Location: Plano
Posted on: February 4, 2025

Job Description:

A client of Innova Solutions is immediately hiring a Desktop Support Engineer.

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

Position Type: Full time - Contract to Hire
Duration: 12 months
Location: Plano, TX 75094

As a Desktop Support Engineer, you will:
The position is primarily responsible for face-to-face and remote technical support for employees using desktops and laptops in a Windows server, Windows laptop and Windows workstation environment and act as SMART Hands performing Data centers related activities. In this position you will be required to manage the daily activities by making sound judgments that are required to deliver optimal service to our end users must possess a strong sense of ownership, a hunger to succeed, exceptional skills and relevant experience as well as an ability and willingness to learn fast with an amazing attitude

Job Responsibilities:
Configure, test, and deploy laptop and workstation hardware and software to users both locally and remotely
Oversee Laptop/Desktop imaging including installations of all appropriate applications and security layers
Diagnoses and resolves problems related to the operation of PCs on the network
Troubleshoot and repair break/fix issues
Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts
SMART HANDS to take direction and perform Data Center related activities e.g. physical connectivity and cabling, coordinate with the Infrastructure teams regarding compute, storage, backup and networking activities on an as needed basis. Traveling to the data center in Pittsburgh when needed is a requirement
Provide solutions to user issues by identifying problems, researching answers, and helping to implement
Train users in basic problem resolution and understanding of how to make efficient use of their PCs
Respond to user requests and service issues in a timely and professional manner
Provide support via phone and using remote support software
Create, monitor, update, and close tickets using Service Now ticketing system
Adherent to corporate, technology and security policies at all times while performing daily functions
Remain current on technical and operational details concerning PC products and support


Personal Qualifications
Degree and/or technical education in Information Technology or related field along with 10+ Years of relevant hands-on experience in an end user and customer focused networked PC environment
Industry-specific certifications such as A+, Microsoft and ITIL are a plus but not required.
Comfortable working independently in a fast-paced office setting while supporting a wide variety of job roles.
Proficient in time-management and the multitask and prioritize daily support requests and projects.
Diagnose, isolate and troubleshoot computer physical hardware and software components both remotely and locally.
Exhibit professional attitude and appearance with excellent verbal, interpersonal and communication skills.
Self-motivated, enthusiastic, solid problem-solving skills, detail oriented, willing to learn and a desire to succeed.


Technical Qualifications
Extensive experience with Win10/11 OS - Control panel, System settings, networking, device manager
Microsoft Outlook, Word, Excel
Cisco AnyConnect or experience with VPN client technologies
Cisco Web-Ex
Experience with endpoint security tools, ex: CrowdStrike Falcon, Cisco Umbrella, Cisco Anti-Malware protection
Microsoft email and Outlook on an Hybrid O365 Environment - OST/PST, Email Profiles, Shared Folders, Archives, Add-on's and Webmail
Networking - Exposure and knowledge of networking protocols and components - TcpIP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic's.
Active Directory Password resets and User properties.
Working knowledge of WebEx audio/video conferencing systems
Understanding and prior experience working on the physical setup of a Data center
Laptop backup - Client uses NovaStor.


Tools Knowledge -
Remote access support tools - Must have

Bomgar - Good to Have


Ticketing System - Must Have

Service Now - Good to have


Software Push - Must have

Manage Engine - Good to have.


Asset Management - Good to have
Data recovery tools - Good to have
Disk Encryption - Good to have
Citrix virtual apps desktop and Citrix Workspace- Good to have
Laptop/Workstation imaging technologies - Good to have

Manage Engine Endpoint Central- /Nice to have


Virtual Private Network - Must have

Cisco AnyConnect - Good to have


Endpoint Security management - Must have

Cisco AMP-Umbrella and CrowdStrike Falcon - Good to have



Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!
Gulshan
(210) 461-5268
Gulshan@innovasolutions.com

PAY RANGE AND BENEFITS:
Salary Range*: $30 - $33 Per hour.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:
Named One of America's Best Employers for New Grads by Forbes (2024
Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
AWS Advanced Tier Services Partner with 100+ certifications


Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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