Field Service Manager

Company: Dish
Location: Fort Worth
Posted on: February 1, 2025

Job Description:

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH.

Job Duties and Responsibilities

The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.

As a Field Service Manager, you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses- based on the performance of your team. We provide a company vehicle, free Dish programming, paid training, and incredible opportunities for advancement.

Key Responsibilities:

• Supporting new employees through training and future development
• Demonstrating and coaching behaviors that ensure quality customer service
• Training existing installers /Technicians on changing processes, procedures, and technologies
• Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
• Improving team and individual performance by working hands - on alongside technicians
• Managing fleet-related processes including vehicle maintenance and upkeep
• Addressing escalated customer and/or employee issues
  Skills, Experience and Requirements
  
  Education and Experience:
  
  • High school diploma, college degree preferred but not required
    
    Skills and Qualifications:
    
    • A strong competency in leading, developing, mentoring, and coaching
    • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
    • Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
    • Ability to write reports and correspondence
      
      Visa sponsorship not available for this role
      
      Salary Ranges
      
      Compensation: $63,150.00/Year - $90,000.00/Year
      Benefits
      
      We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
      
      The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
      
      Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
      
      The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Keywords: Dish, Haltom City , Field Service Manager, Executive , Fort Worth, Texas