Senior Director, Product Management (AI Labs)

Company: Capital One
Location: Plano
Posted on: February 2, 2025

Job Description:

Senior Director, Product Management (AI Labs)Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities and driving innovative and sustainable customer experiences through technology.We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you.In this role, you will be expected to demonstrate proficiency in four key areas:

• Human Centered

• You'll deeply immerse yourself in knowing your internal and/or external customer(s) needs to reimagine and innovate product solutions.
• You'll be challenged to discover customer needs and inspire innovative solutions or products in light of industry trends, emerging technologies and business and customers insights.
• Business Focused
  • You'll be the leader to develop a compelling portfolio or product vision for our organization to deliver capabilities that empower differentiated customer experiences and deliver breakthrough business value.
  • You'll lead a team that translates vision into strategic product roadmaps with an agile delivery approach in partnership with Tech while managing cyber, operational and/or regulatory risks.
  • Technology Driven
    • You'll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems.
    • You'll be responsible to make technology investments decision by assessing opportunities for reusing Enterprise solutions or for and building new ones with extensibility & enterprise scalability in mind.
    • Transformational Leadership
      • You'll influence a broad set of senior executives across the enterprise and your organization who are stakeholders or delivery partner to successfully deliver on your portfolio/product vision.
      • You'll establish a long-term product portfolio strategy, informed by customer and business needs, to gain alignment, secure resources and overcome impediments.
      • You'll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy.As part of the AI Labs team:
        • You will define and communicate a compelling and value-driven product vision, and strategy for AI/ML-powered products aligned with business objectives.
        • You will work with cross functional teams of Data scientists, AI researchers, ML engineers and product managers to deliver AI powered products.
        • You will thrive in an environment of high ambiguity, skillfully balancing decisions that maximize business value, foster innovative novelty and uphold ethical standards.We want you if you are:
          • Intellectually Curious: You're comfortable navigating between the big ideas and executional realities to create an achievable strategic product vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
          • Communicator & Influencer: You're comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas.
          • Do-er: You're biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering value in an iterative way focusing on minimum viable product.
          • Passionate & Customer Focused: You care about growing others and bringing them together around what's possible. You have a desire and ability to connect with our external or internal customers to fully understand their needs and build long lasting relationships.
          • Learner: You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new.
          • Team Player: You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in product development.Basic Qualifications:
            • Bachelor's Degree or military experience.
            • At least 8 years of experience in digital product management.Preferred Qualifications:
              • MBA or Master's degree.
              • 8+ years of experience in Agile product management.
              • 8+ years of experience translating business strategy and analysis into consumer facing digital products.
              • Familiarity with modern AI/ML technologies, trends, and life cycle including model development, deployment and maintenance.
              • Experience leading, building and scaling AI/ML products.
              • Experience leading Gen AI powered Multiturn Agentic Systems.
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Keywords: Capital One, Haltom City , Senior Director, Product Management (AI Labs), Executive , Plano, Texas