Desktop Software Management Consultant (REMOTE)

Company: IT Trailblazers
Location: Dallas
Posted on: February 3, 2025

Job Description:

This role is with Computing Concepts Inc. on contract with our client, Charles Schwab.

Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.

PACKAGING DEPLOYMENT & CERTIFICATION



Summary and Responsibilities:



Desktop Software Management (DSM), as part of Digital Workplace Technology, provides integration, certification, deployment for management of software & security patches. DSM maintains a steady focus on the workplace environment with accountability for certification of desktop software for the Customer's desktop. Integration and Packaging services include integrating desktop software, application code into standard MSI Package or silent windows MSI installs. The Testing and Certification service will test application packages in a lab environment to ensure applications install, back out, Upgrade, and function as intended within security stack on production environment. Release Management and deployment services schedule and manage the systematic deployment of software applications into the production desktop environment.



Responsibilities may include:

Test automated install, upgrade, and back out of applications in Big Fix
Creating/modifying software packages in BigFix and JAMF
Deployment - familiar with deployment of software packages using BigFix or JAMF for Macs
Production Support Schwab Desktop - Thin Clients, Physical Desktops/Laptops and VDI
Change Management - submitting change requests and monitoring changes.
Desktop Engineering - Image provisioning, updates, Thin Clients updates
Vulnerability Management and Software Patching.
Familiar with Big Fix Deployment tool and Microsoft Intune and Change Management process.
Understands and can maintain compliance with Microsoft's semi-annual Operating System cadence through automation and continual process improvement in the lab and testing environments.
Identify and report any pre-deployment issues and have a good working relationship with the Application Product Owners
Provide software testing and certification consultation to project managers, developers, and system administrators.
Experience with implementing automated testing solutions to increase efficiency, effectiveness, accuracy, and productivity.
Maintain testing tools, testing resources and infrastructure report on status testing effort and be able to both follow defined processes and improvise when needed.



Qualifications:

3 - 5 years' experience in Desktop application testing, Automation, and Quality Assurance testing
Very Strong Knowledge of Big Fix Fixlet Creation, Relevance, and Reporting and JAMF for Macs
Maintain and Manage DSM Test Lab and Network infrastructure and its topology and familiar with all the Hardware Models
Experience on VMWare, vSphere and Citrix for Managing the Virtual Machines environment.
Familiar with Active Directory, Intune, and JAMF along with the Imaging process
Trouble Shooting Skills on Windows O/S and Performance Testing.
Strong knowledge of supporting Windows OS, VDI, Citrix, and Mac Workstations
Knowledge of Scripting a plus like Microsoft's PowerShell or Bash Script for Mac
College degree or equivalent experience
Strong customer service skills
The ability to work well within small teams and foster relationships with our technology partners
Ability to analyze system issues and requests, and quickly identify the technology issue and appropriate solution
Ability to work both independently and as part of a team to troubleshoot a wide variety of desktop application issues and application dependencies
Strong communication skills with both written and verbal
Remote working/work at home options are available for this role.

Keywords: IT Trailblazers, Haltom City , Desktop Software Management Consultant (REMOTE), IT / Software / Systems , Dallas, Texas