BILINGUAL Client Service Specialist - Remote TX Only
Company: Heard & Smith, LLP
Location: Dallas
Posted on: October 18, 2024
Job Description:
Remote Bilingual Client Service Specialist (Spanish,
English)
Heard and Smith, LLP was founded on the principles of compassion,
humility and the relentless desire to pursue financial assistance
for our clients. Our law firm has been helping the disabled for
over 30 years and has a proven record. Do you have a heart for
those in need? We are seeking individuals with excellent customer
relations, strong work ethic, and a true desire to help others.
Being part of the Heard and Smith team is more than a job; each day
provides you with opportunities to change someones life!
- Fast-paced, and professional environment;
- Fulfilling, challenging, rewarding;
- Great team environment;
- Paid Holidays, Accrued Paid Time Off;
- Great Medical Benefits Package;
- Wellness Program;
- Competitive Salary $14.50-$16.50 per hour based on
experience
- 401k with Annual Employer Profit-Sharing
contributions(historically 5% annual salary - employee
contributions not required!). As a Client Service Specialist in our
Legal Assistant Department, you will have the opportunity to build
lasting relationships and provide support for clients throughout
the claims process via the computer/telephone in a call center
setting.
Full Time, Mon-Fri, no nights or weekends! Must reside in
Texas.
As aClient Service Specialist you will:
- Take approximately 50-75 calls per day in a professional call
center environment
- Consistently build the client relationship and confidence in
our firm with every client interaction while proactively contacting
clients to ensure the relationship is maintained
- Focus on retention of every client while providing excellent
customer service
- Maintain a 90% or above quality score on calls
- Retain and recall SSA (Social Security Administration) and
company policies and processes
- Solve problems and maintain confidentiality
- Keep updated records and detailed documentation of client
interactions, concerns, and complaints in a paperless database
system
- Confidently address clients concerns and complaints including
those of upset clients
- Use good judgment to discern what issues may be urgent and need
a managers or directors attention immediatelyTo be successfulas
aClient Service Specialist you will need:
- Fluent Spanish and English (verbal and written)
- High School Diploma; Degree preferred; or equivalent
combination
- Customer service experience
- Call center experience
- Minimum 40 WPM typing speed
- Ability to meet performance standards whether in office or
working remotely from home
- Knowledge in computer technology and the Internet (MS Office
Outlook). Including the ability to learn new programs easily
- Multi-tasking skills and the ability to work well under
pressure
- Self-disciplined
- Strong people skills
- Attention to detail and accuracy
- Excellent telephone, communication, and active listening
skills
- Excellent spelling and grammar
- Reliability and dependability
- Ability to work in fast paced environment
- Ability to work in a confidential environment always
maintaining client confidentiality
- Problem analysis and problem-solving
- Has professional manner and high energy level, exhibits a
positive attitude
- Good time management skills
- Strong organizational skills
- Self-motivated, able to work with little supervision
- Accepts new ideas and challenges and is highly motivated
- Ability to work well with others as a team
- Ability to work remotely from home as needed per business needs
(see remote requirements)
- Social Security Disability Law or other disability or medical
background strongly preferred, including former DDS, ODAR and SSA
employees
- Legal Assistant, Legal Secretary, Paralegal or other legal
experience preferredMinimum Requirements for a Remote Home Office
Client Service Specialist:
- Computer with up-to-date operating system (No Chromebooks,
Macs, Tablets)
- Camera - internal to computer or external
- Fast internet connection (20MB+)
- Wired Ethernet cable Internet connection in your home
office
- Land line telephone or good cell phone signal in home
office
- Quiet, private home office with no distractions during business
hours
- Reside in Texas, San Antonio, Dallas, Austin preferred.
PI2a40369b9544-37248-35651361
Keywords: Heard & Smith, LLP, Haltom City , BILINGUAL Client Service Specialist - Remote TX Only, Other , Dallas, Texas
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