Room Attendant
Company: Disability Solutions
Location: Arlington
Posted on: October 20, 2024
Job Description:
Loews Arlington Hotel and Convention Center is a
state-of-the-art, full-service meetings and resort destination that
caters to groups of all sizes, as well as families who are looking
for a world-class experience in the epicenter of the premier sports
and entertainment district in the country. Centrally located
between Dallas and Fort Worth between iconic sports stadiums, Globe
Life Field, home of the 2023 World Series Texas Rangers and
AT&T Stadium, home of the Dallas Cowboys, the 888-room resort
features five restaurants and lounges, two pools with an authentic
sandy beach, cabanas and a water slide as well as a fitness center,
full-service spa and salon and 266,000 square feet of meeting and
event space.Job Specific
- Reports to work as scheduled, in proper uniform, in accordance
with the company's personal appearance standards
- Cleans and sanitizes all assigned rooms and bathrooms
- Follows the designated sequence of room assignments
- Cleans guestroom windows to hotel standards
- Replaces all amenities and linens according to hotel
standards
- Keeps cart and linen closets clean and orderly
- Reports irregularities such as hot-plates, pets, suspicious
persons and behavior, unusual items, and activities to
Supervisor
- Notifies Supervisors of discrepancies such as vacant rooms,
etc.
- Turns in lost and found items as per hotel standards
- Reports items of value left unsecured in hallways and
guestrooms
- Cleans assigned rooms within shift time requirements, passing
all inspections
- Removes Room Service trays from rooms and places in on floor by
room entrance
- Replaces burned out light bulbs according to hotel
standards
- Assists in preparation and deep cleaning of VIP rooms
- Cleans spots on walls
- Cleans spots on carpets
- Completes special cleaning projects
- Refills cleaning bottles with chemicals according to department
guidelines
- Applies excellent guest relations skills when interacting with
guests
- Interacts with guests in a friendly and professional
manner
- Anticipates guest needs, demonstrating sensitivity and
responsiveness, ensuring complete guest satisfaction and repeat
business
- Familiar/knowledgeable about the hotel and able to explain the
locations and operating hours of hotel facilities
- Satisfies guest requests for information and services
- Demonstrates a friendly attitude to co-workers and all other
hotel staff
- Treats guests and other employees with courtesy and
respect
- Consistently maintains a positive attitude that ensures the
best guest experience
- Gives recognition to repeat guests
- Follows procedures when entering guest rooms, always keeping
the guest's need for privacy in mind
- Handles all guest complaints according to Star Service
Standards, notifies Manager of actions taken
- Adheres to OSHA regulations and hotel policies and procedures
regarding emergencies, safe work practices, and wearing of
protective gear as necessary
- Adheres to OSHA regulations and hotel cleaning policies and
procedures to ensure professional appearance of hotel
- Thorough knowledge of proper cleaning methods for various
surfaces
- Uses proper chemicals when cleaning as described by the
department's procedures
- Thorough knowledge of proper carpet and upholstery care
policies and procedures
- Adheres to established cleaning schedules and methods to extend
life of carpet and professional appearance of hotel
- Performs all duties in a timely and professional manner
- Performs a visual inspection before leaving any areas
- Follows procedures for issuance and return of room keys,
prioritizing of rooms, record-keeping, and status updates
- Demonstrates working knowledge and team effort in accomplishing
additional projects as assigned
- Observes hotel telephone etiquette, message, and call handling
procedures
- Reads departmental log book and bulletin board on a daily
basis
- Observes guidelines for using and maintaining all pertinent
equipment
- Complies with all specific HOSTAR policies and procedures
- Follows policies and procedures in preparing for and performing
turndown service
- Attends all department meetings as scheduled
- Maintains assigned closets and employee areas in accordance
with established policies and procedures
- Demonstrates ability to provide coverage in related departments
as directed
- Special projects and duties as assignedGeneral
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems
and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and
fellow employees
- Executes emergency procedures in accordance with hotel
standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and
work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming
standardsQualifications
- Service orientation
- Able to work as part of a dynamic quality-driven team
- Basic English language skills
- Able to push, stand, stoop, bend, and lift items weighing up to
25 pounds repetitively during entire shift
- Able to work a flexible schedule, including weekends and
holidays
Keywords: Disability Solutions, Haltom City , Room Attendant, Other , Arlington, Texas
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