Contact Center Spec 1

Company: Innova
Location: Dallas
Posted on: February 4, 2025

Job Description:

Innova Solutions has a client that is immediately hiring for a Call Center Representative

Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity

Position Type Full-time, Contract
Duration 3 Months
Location Dallas TX

As a Call Center Representative, your responsibilities will be:
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution.


WHAT IS EXPECTED (ESSENTIAL FUNCTIONS)Ensures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement.
Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system.
Verifies insurance coverage or determines patient self-pay responsibility and provides cost information.
Schedules an appointment for the patient or family member with a financial counselor if appropriate.
Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines.
Interprets physician orders to schedule appointments and ancillary tests.
Communicates appointment details and any required preparation for testing along with necessary paperwork and payment to facilitate on time arrival, appointment preparedness and optimal reimbursement. Writes clerical and clinical patient related messages from patients, family members and other healthcare professionals to administrative and provider staff.
Identifies emergent patient situations based on caller information and coordinates immediate triage.
Responsible for calming upset callers by providing a composed and professional demeanor and is able to identify and escalate priority issues for resolution.
The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White Health.


KNOWLEDGE, SKILLS AND ABILITIESExcellent interpersonal and communication (oral and written) skills Excellent data entry, numeric, typing and computer navigational skills
Experience in a call center, customer service and/or healthcare setting Knowledge of customer service principles and practices Knowledge of call center telephony and technology
Quickly assessable a request, use electronic and paper resource materials and correctly respond to a customer Comfortable working in a fast paced constantly changing stressful environment


Top skills:Top Skills- Customer Service, Typing, Computer knowledge. Call Center experience needed. Medical Terminology a plus.


Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!
Dishank Sharma
201-649-8477
dishank.sharma@innovasolutions.com

PAY RANGE AND BENEFITS:
Pay Range*: $17 - 17.5 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions: Named One of America's Best Employers for New Grads by Forbes (2024
Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
AWS Advanced Tier Services Partner with 100+ certifications


Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Innova, Haltom City , Contact Center Spec 1, Other , Dallas, Texas