Desktop Service Technician

Company: Sager Electronics, Inc.
Location: Fort Worth
Posted on: February 1, 2025

Job Description:

Sager Electronics, Inc.

We are a growing, customer-focused company with over 400 dedicated employees across North America. As we continue to expand, we are excited to open a new location in Fort Worth, Texas. We're looking for a skilled Desktop Service Technician to join our team and help us maintain exceptional IT support and service for our employees. If you're passionate about technology, problem-solving, and providing top-notch customer service, we invite you to be part of our exciting journey. Regular work hours are Monday - Friday 8AM-5PMThis is an in person position in Fort Worth, TX. No remote applicants will be reviewed. Responsibilities:

• Answer Help Desk line and email inquiries, promptly addressing technical issues.
• Review, evaluate, and resolve incoming service requests.
• Provide desktop hardware and software troubleshooting over the phone, in person, or remotely.
• Install, configure, test, and troubleshoot corporate applications on both new and recycled hardware.
• Diagnose and troubleshoot desktop hardware issues down to the component level and initiate repairs as necessary.
• Help maintain up-to-date corporate hardware and software inventories.
• Perform user account administration tasks.
• Assist in analyzing data to predict future IT operations load requirements.
• Plan, schedule, and oversee non-complex IT projects.
• Train end users on proper desktop hardware and software use.
• Prepare written and oral status reports on assigned projects.
• Make recommendations regarding hardware and software acquisitions to improve performance and service. Qualifications:
  • A Bachelor's degree in a related field is preferred, but not required.
  • 1-3 years of related professional experience in desktop support.
  • Experience working in multi-computer environments and handling diverse technical requests.
  • Strong analytical and problem-solving skills.
  • Knowledge of relevant hardware, software, and systems tools.
  • Excellent customer service skills with the ability to assist and support end-users effectively. Why Join Us? At Sager Electronics, we value our team members and strive to provide a comprehensive benefits package for full-time employees. Here is what you can expect:
    • Medical, dental, and vision insurance to keep you and your family healthy.
    • 401(k)/Roth plan with matching, ensuring your financial future is secure.
    • Healthcare Savings Accounts for added flexibility in managing medical expenses.
    • Educational Assistance (Tuition Reimbursement) to support your ongoing learning and development.
    • Continuous training opportunities throughout your employment, empowering you to grow both personally and professionally.
    • A strong commitment to giving back to our communities through philanthropic opportunities and volunteer hours.
    • We understand the importance of work-life balance, and our Paid Time Off is designed to support our employees' well-being. Sager Electronics, a TTI, Inc. Company, is a North American distributor of Interconnect, Power and Electromechanical components from leading manufacturers worldwide and a provider of custom value-add solutions. Grounded in over 135 years of innovation and service, Sager Electronics provides customers and suppliers a unique combination of operational excellence and innovative business solutions through its Distributing Confidence - business model. Headquartered in Middleborough, MA, Sager operates a national network of field sales representatives and power systems sales engineers, ten strategically located service centers, and a value-add Custom Solutions Center in Lewisville, TX. To learn more about us, visit www.sager.com ITAR: This position requires the use of information or access to hardware that is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. Person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee. Sager Electronics is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans' status, genetic information, or any other characteristic protected by law.
      
      
      
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Keywords: Sager Electronics, Inc., Haltom City , Desktop Service Technician, Professions , Fort Worth, Texas