Business Technology Analyst
Company: VirtualVocations
Location: Grand Prairie
Posted on: January 21, 2025
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Job Description:
A company is looking for a Contact Center Business Technology
Analyst.
Key Responsibilities
Serve as a technology expert for functional applications, providing
support and project release direction
Act as a Workforce Management subject matter expert, coordinating
scheduling and staffing adjustments
Create and distribute forecast-driven work schedules and manage
vacation tracking for call center areas
Required Qualifications
Bachelor's degree or equivalent work experience
Five or more years of direct experience with project lead
responsibilities, or eight or more years of related experience
3-5 years of experience with established workforce management
systems
3-5 years of experience with call center systems
Intermediate knowledge of Microsoft Excel, including complex
formulas
Keywords: VirtualVocations, Haltom City , Business Technology Analyst, IT / Software / Systems , Grand Prairie, Texas
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